Start with a conversation. Stop whenever you like.
There is no package to choose up front. A free Discovery Call tells us both whether a review is worth doing. From there you can take a Focused Systems Review of one process or a broader Business Systems Review across departments. Both are scoped to your business after the call, so nothing is guessed at.
Normally up to 30 minutes. No preparation needed.
One process, or the whole business.
We do not publish a flat rate, because a three-person office and a multi-site operation are not the same job. Scope and cost are agreed in writing after the Discovery Call, before anything starts.
Option 1
Focused Systems Review
We look at a single area in depth: payroll, order handling, quoting, stock, reporting or whichever process is causing the most trouble. Narrow scope, quick to arrange, and enough to act on.
- Scope
- One process, workflow or department
- Format
- Fixed scope, agreed after the Discovery Call
- Deliverable
- Prioritised findings and recommended next actions
- Best for
- Best when you already know where the bottleneck is
- Price
- Scoped after the Discovery Call
- Time with the people doing the work
- The process mapped end to end
- Findings recorded and prioritised
- Recommended next actions by type
Option 2
Business Systems Review
A wider review of how work and information move across the business: where data starts, who re-enters it, which handoffs cause delay and what management cannot currently see.
- Scope
- Several departments and the handoffs between them
- Format
- Broader onsite review, scoped to company size and depth
- Deliverable
- Systems Opportunity Map
- Best for
- Best when the losses are spread across the business
- Price
- Scoped after the Discovery Call
- Department by department interviews
- Cross-department handoffs mapped
- Every finding scored by impact, effort and risk
- A full Systems Opportunity Map
Five steps. You can stop after any of them.
You own the findings and the recommendations. Implement them with us, with another provider, or with your own team.
- 01
Free Discovery Call
- Cost
- Free
- Format
- Normally up to 30 minutes
An initial conversation to understand the business, the systems in use, the obvious pain points and whether a deeper review is worthwhile. It is a qualification call, not an hour of free consulting.
- 02
Focused or Business Systems Review
- Cost
- Paid, scoped after the call
- Format
- Fixed scope, or broader and onsite
Choose a Focused Systems Review of one process, workflow or department, or a broader Business Systems Review across several departments and the handoffs between them. Either way we spend time with the people actually doing the work.
- 03
Findings and Systems Opportunity Map
- Cost
- Included in the review
- Format
- Delivered after the review
Every finding recorded with its frequency, impact, effort, risk, recommendation type, priority and next action. The recommendations are yours to keep, whoever ends up implementing them.
- 04
Optional Implementation
- Cost
- Quoted per recommendation
- Format
- Only where it adds value
If a recommendation needs building, connecting or configuring, we can do it. You are equally free to implement it internally or with another provider. If an existing product already solves the problem well, we will say so.
- 05
Ongoing Improvement
- Cost
- Optional
- Format
- Monthly or quarterly
Support, monitoring, further automation, reporting improvements and follow-up reviews as the business changes.
If an existing product or a process change solves the problem well, we will tell you.
Custom development should solve a real problem, not create another system to manage. Most reviews end with a mix of quick wins, better use of software you already pay for, and one or two things genuinely worth building.
Sister brand
Need a standalone website or digital production?
OPEN / Studio handles standalone websites, ecommerce, SEO, hosting and digital production. We build customer-facing systems here when they are part of a wider operational solution. When the job is a website on its own, Studio is the right place to start.
Visit OPEN / Studio →Not sure which review fits?
Tell us what is slowing the business down and we will say which review makes sense, or whether you need one at all.