We come into your business, watch how work really moves, and show you where the time goes.
A Business Systems Review is a structured look at how information travels between people, departments, data and software. You get a prioritised map of what to fix, what to leave alone, and the simplest sensible way to do it.
Normally up to 30 minutes. No preparation needed.
Five steps. You can stop after any of them.
The Discovery Call is free and short. The review is paid and onsite. Everything after that is optional, and only recommended when it earns its place.
- 01
Free Discovery Call
- Cost
- Free
- Format
- Normally up to 30 minutes
An initial conversation to understand the business, the systems in use, the obvious pain points and whether a deeper review is worthwhile. It is a qualification call, not an hour of free consulting.
- 02
Focused or Business Systems Review
- Cost
- Paid, scoped after the call
- Format
- Fixed scope, or broader and onsite
Choose a Focused Systems Review of one process, workflow or department, or a broader Business Systems Review across several departments and the handoffs between them. Either way we spend time with the people actually doing the work.
- 03
Findings and Systems Opportunity Map
- Cost
- Included in the review
- Format
- Delivered after the review
Every finding recorded with its frequency, impact, effort, risk, recommendation type, priority and next action. The recommendations are yours to keep, whoever ends up implementing them.
- 04
Optional Implementation
- Cost
- Quoted per recommendation
- Format
- Only where it adds value
If a recommendation needs building, connecting or configuring, we can do it. You are equally free to implement it internally or with another provider. If an existing product already solves the problem well, we will say so.
- 05
Ongoing Improvement
- Cost
- Optional
- Format
- Monthly or quarterly
Support, monitoring, further automation, reporting improvements and follow-up reviews as the business changes.
One process, or the whole business.
Both are scoped after the free Discovery Call, so you know what is covered before anything is agreed. We do not publish a flat rate, because a small office and a multi-site operation are not the same job.
Option 1
Focused Systems Review
We look at a single area in depth: payroll, order handling, quoting, stock, reporting or whichever process is causing the most trouble. Narrow scope, quick to arrange, and enough to act on.
- Scope
- One process, workflow or department
- Format
- Fixed scope, agreed after the Discovery Call
- Deliverable
- Prioritised findings and recommended next actions
- Best for
- Best when you already know where the bottleneck is
- Price
- Scoped after the Discovery Call
- Time with the people doing the work
- The process mapped end to end
- Findings recorded and prioritised
- Recommended next actions by type
Option 2
Business Systems Review
A wider review of how work and information move across the business: where data starts, who re-enters it, which handoffs cause delay and what management cannot currently see.
- Scope
- Several departments and the handoffs between them
- Format
- Broader onsite review, scoped to company size and depth
- Deliverable
- Systems Opportunity Map
- Best for
- Best when the losses are spread across the business
- Price
- Scoped after the Discovery Call
- Department by department interviews
- Cross-department handoffs mapped
- Every finding scored by impact, effort and risk
- A full Systems Opportunity Map
Inputs, process, people, systems, handoffs, outputs and friction.
We are interested in how work actually happens, not how it is supposed to. That means time with the people doing it.
Departments and areas
Scoped to your business. A small company might be covered in a day. A larger one is reviewed department by department.
- Management
- Administration
- Sales
- Marketing
- Customer service
- HR
- Payroll
- Stock
- Purchasing
- Operations
- Reporting
- Internal communication
- Online sales
- Existing software
- Spreadsheets and CSVs
- AI usage
Seven lenses
Every process is looked at the same way, so nothing gets missed and findings are comparable across departments.
- Inputs
- Process
- People
- Systems
- Handoffs
- Outputs
- Friction
What we set out to understand
For each process, with the people who actually do it.
- 01What happens now
- 02Who does it
- 03What information they need
- 04Where it comes from
- 05Where it goes next
- 06What gets entered twice
- 07What gets checked manually
- 08What causes errors
- 09What takes unnecessary time
- 10What management cannot easily see
Along the way we ask where Excel, CSV files, paper, email and LINE are involved, what is reported manually, what relies on one person's memory, what frustrates staff and customers, and what management cannot currently see clearly.
Every finding, prioritised by impact against effort.
You leave the review with a clear, ordered list. Each recommendation is categorised so you can see at a glance whether it needs a conversation, a setting change, a connection between tools or something built.
What each finding records
Not a slide deck. A working list you can hand to a manager, a supplier or another provider.
- Current process or problem
- What happens today, in plain language.
- Frequency
- How often it happens: per order, daily, weekly, monthly.
- Impact
- Time, cost, error rate, delay or risk to the customer.
- Effort
- Rough effort to fix, so priority is realistic.
- Risk
- What could go wrong if it is left as it is.
- Recommendation
- The simplest sensible fix.
- Recommendation type
- Quick Win through to Do Nothing.
- Priority
- Where it sits in the running order.
- Dependency or next action
- What has to happen first, and who owns it.
You own the recommendations. You can implement them with OPEN / Consult, with another provider, or internally with your own team.
How it reads
Example findings, not client results- Quick WinPriority 1Example
Order details re-typed from chat messages into the sales sheet
- Frequency
- Every order
- Effort
- Low
- Impact
- Typing time and occasional wrong quantities
- Risk
- Wrong delivery, credit notes, customer complaint
Recommendation
One shared order form that feeds the sheet directly - AutomationPriority 2Example
Attendance exported to CSV then checked by hand before payroll
- Frequency
- Monthly
- Effort
- Medium
- Impact
- A long evening, and missed exceptions
- Risk
- Pay errors and staff disputes
Recommendation
Import the export and flag exceptions automatically - Existing SoftwarePriority 3Example
Stock counts recorded on paper, entered the following morning
- Frequency
- Daily
- Effort
- Medium
- Impact
- Figures always a day behind
- Risk
- Over-ordering and stockouts
Recommendation
Use the counting feature already in the current system - Custom SystemPriority 4Example
Weekly management report assembled by copy and paste
- Frequency
- Weekly
- Effort
- Medium
- Impact
- Half a day of a manager's time
- Risk
- Numbers that disagree between departments
Recommendation
One dashboard built on the same source data
The examples above show the format of the deliverable. Real findings, frequencies and measured results are recorded from your business during the review.
Recommendation types, plotted by impact against effort
An illustrative example of how the categories tend to sit. In a real Opportunity Map each finding from your business is plotted individually.
- 1
Quick Win
Small changes that can be made this week, usually with no new tools.
- 2
Process Change
A clearer sequence, owner or checkpoint. No software required.
- 3
Existing Software
A feature you already pay for, or a proven product that fits well.
- 4
Automation
Connect the systems you have so data moves without a person copying it.
- 5
Integration
Two systems made to talk to each other properly, in one direction or both.
- 6
AI Opportunity
Where a model genuinely helps: drafting, classifying, summarising, checking.
- 7
Custom System
A focused internal tool built around your workflow when nothing else fits.
- 8
Long Term
Structural changes worth planning for, once the quick wins have landed.
- 9
Do Nothing
The cost of the problem is lower than the cost of fixing it. Leave it alone.
Observe, map, identify, recommend, build, measure.
The same sequence every time, whether the outcome is a ten-minute process change or a new internal system.
- 01
Observe
Understand the real workflow
We spend time with the people doing the work and watch how it actually happens, not how the org chart says it should.
- 02
Map
See how information moves
Where information starts, who touches it, which systems it passes through and where it ends up.
- 03
Identify
Find bottlenecks, duplication, delays and risk
Double entry, manual checking, waiting on approvals, memory-dependent steps and data nobody can see.
- 04
Recommend
Process change, existing software, automation, AI or custom development
The simplest sensible fix for each problem, prioritised by impact and effort. Often it is not new software.
- 05
Build
Implement only where it adds value
When something needs building, we build it around the way the business already operates and hand over full ownership.
- 06
Measure
Review whether the change actually improved the workflow
We go back to the same people and the same process and check that the friction is gone, not just moved.
Who this is for
- Owner-managed businesses in Thailand with a team, several departments or several locations.
- Hospitality, retail, professional services, clinics, property, logistics and trades.
- Companies that already use software but still run on spreadsheets, LINE groups and memory.
- Management teams who suspect time is being lost but cannot see where.
Have a question first? Read the consulting FAQs.
Challenge important recommendations.
For higher-impact decisions we use independent second opinions and analytical tools, including different AI models where useful, to test assumptions and expose blind spots. The final recommendation remains based on the business, the evidence and human judgement.
Every recommendation is then checked against how the work actually runs day to day, and against one plain question: does this remove the friction, or does it simply move it somewhere else?
Book a free Discovery Call
Normally up to 30 minutes. We talk through how the business runs, where the friction is and whether a Business Systems Review would be worth it. No obligation, no pitch deck.